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Knowledgebase : E-mail
Instructions for allowing users to change their e-mail passwords can be found here: http://www.totalchoicehosting.com/help/id148.htm
What are Auto Responders? Auto Responders are e-mails that get sent out automatically when somebody sends an e-mail to a certain address you specify from within the setting in cPanel. These can be useful if you are going on vacation, and want to let peo...
TCH automatically filters (blocks) certain file types if included as an e-mail attachment. The reason is to protect the end user. Workaround? First "zip" the file(s) you wish to attach as an e-mail attachment. Here is a list of the files that are blo...
Instructions for blocking spam can be found here: http://www.totalchoicehosting.com/help/id63.htm
Click on “Mail”, click on “Add / Remove accounts”, locate the mail account for which you wish to change the quota and click on the “Change Quota” button next to it. You should be taken to the Change Mail Account Settings page. In the field next to New Quo...
In cPanel, the catchall feature is referred to as "default address." Enabling the default address allows any mail sent to an invalid email address to be sent to a particular email address rather than bouncing. This default setting for this feature on o...
For any e-mail accounts that are added via your sites cpanel the username is username@yourdomain.com, using just username will not work.
Basic filtering instructions for spamassasin can be found here: http://www.totalchoicehosting.com/help/id212.htm
If you've configured your cPanel hosting account to use the _Spam Box_ feature of SpamAssassin, mail identified as spam will be placed in a spam folder; however, you will not immediately see the spam folder in webmail if you have not subscribed to it. ...
Instructions for setting up yout e-mail client can be found here: http://www.totalchoicehosting.com/help/id27.htm
Check your e-mail account name: When setting up a client e-mail program to retrieve user's e-mail, the e-mail account name entered for all users should be in the form of: usernamer@domainname.com The only exception is the main (admin) account for your...
What is a Forwarder? Once a forwarder is set up, it can be used to automatically forward mail sent to one e-mail address to another. Say I set up a forwarder for work@mysite.com and wanted it to go to mitch@mysite.com I would set up a forwarder to deliv...
Many Internet Service Providers prevent users from connecting to port 25 on mail servers outside their network to reduce unwanted outgoing mail. This may prevent you from sending e-mail through a TotalChoice server. TotalChoice provides outgoing mail (...
Information about using SSL at TotalChoice can be found here: http://www.totalchoicehosting.com/help/sslpage.htm
Information about Awstats can be found here: http://www.totalchoicehosting.com/help/statisticspage.htm
Information on the webmail features provided by TotalChoice can be found here: http://www.totalchoicehosting.com/help/webmailpage.htm
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